Condom ads generally address attitudes about personal health, pregnancy and:
A. Inhibition
B. Religion
C. Memory
Answer:...
Wedding ring ads generally address attitudes about value, love and _______________.
Wedding ring ads generally address attitudes about value, love and _______________.
A. Longevity
B. Divorce
C. Friend opinions
D. A and C
Answer:...
Humor is more appropriate for low involvement products.
Humor is more appropriate for low involvement products.
A. True
B. False
Answer:...
Emotional response generally less effective than cognitive responses.
Emotional response generally less effective than cognitive responses.
A. True
B. False
Answer:...
Influencing cognitively based attitudes requires both source _______________ and source ______________.
Influencing cognitively based attitudes requires both source _______________ and source ______________.
A. Credibility; attractiveness
B. Knowledge;...
Strategies to change attitudes (favorably) include all of the following except:
Strategies to change attitudes (favorably) include all of the following except:
A. Change beliefs
B. Change evaluations
C. Add new belief
D. Criticize...
Consumers tend to generate _______________ counterarguments and _______________ support arguments when the message content differs from what they already believe or when the message is weak.
Consumers tend to generate _______________ counterarguments and _______________ support arguments when the message content differs from what they already...
Steve Jobs 2007 iPhone launch video expresses the notion that consumers can be interested in technology if it is presented in _______________ way.
Steve Jobs 2007 iPhone launch video expresses the notion that consumers can be interested in technology if it is presented in _______________ way.
A....
The Bing/Jay Z campaign video suggests the idea that consumers desire _______________ (as an attitude).
The Bing/Jay Z campaign video suggests the idea that consumers desire _______________ (as an attitude).
A. Authenticity
B. Exaggeration
C. Flamboyance
Answer:...
If consumers hold an existing attitude with confidence, credible sources will
If consumers hold an existing attitude with confidence, credible sources will
A. Have greater impact.
B. Affect emotions but not cognitions.
C....
For many years, Volkswagen has maintained fairly consistent styling for its vehicles, especially its vans. This led to the campaign slogan "Still ugly after all these years," which attempts to increase the importance of a tradition in a humorous way. This is best thought of as an example of an attitude-change strategy to
For many years, Volkswagen has maintained fairly consistent styling for its vehicles, especially its vans. This led to the campaign slogan "Still ugly...
_____ may have an important impact on behavioral intentions because there are likely to be held by people whose opinions and beliefs will affect what we do.
_____ may have an important impact on behavioral intentions because there are likely to be held by people whose opinions and beliefs will affect what...
David was very involved with watching the World Series, therefore when an ad for the Toyota Camry aired during the game, that likely _________________ to the ad.
David was very involved with watching the World Series, therefore when an ad for the Toyota Camry aired during the game, that likely _________________...
Packaging can influence consumer demand.
Packaging can influence consumer demand.
A. True
B. False
Answer: ...
The company logo and/or product name exerts little effect consumers attitude and/or beliefs about the product.
The company logo and/or product name exerts little effect consumers attitude and/or beliefs about the product.
A. True
B. False
Answer:...
Sprint has begun sponsoring the NASCAR cup series of automobile races. By associating its name with NASCAR, Sprint is trying to
Sprint has begun sponsoring the NASCAR cup series of automobile races. By associating its name with NASCAR, Sprint is trying to
A. Change consumers'...
Memory retrieval is further enhanced by using prototypicality, redundant cues, effective medium and:
Memory retrieval is further enhanced by using prototypicality, redundant cues, effective medium and:
A. Irreverent stimuli
B. Innuendo
C. Salient...
Ads attempt to enhance memory by chunking, rehearsal, elaboration and:
Ads attempt to enhance memory by chunking, rehearsal, elaboration and:
A. Recirculation
B. Invigoration
C. Stalinization
D. Consternation
Answer:...
Novices are able to process information more extensively when the information is stated in terms of
Novices are able to process information more extensively when the information is stated in terms of
A. Discrete units of information rather than chunking...
One way to increase the likelihood that consumers will process a message is by suggesting that the product or service will
One way to increase the likelihood that consumers will process a message is by suggesting that the product or service will
A. Fulfill a need,...
Which statement about consumers' mood and retrieval is not true?
Which statement about consumers' mood and retrieval is not true?
A. Consumers in a bad mood have better recall of stimuli than those in a good...
______ increases the probability that a brand will "catch one's eye" from the shelves while shopping in a grocery store.
______ increases the probability that a brand will "catch one's eye" from the shelves while shopping in a grocery store.
A. Recall
B. Explicit...
A chunk is a
A chunk is a
A. Group of items that can be processed as a unit.
B. Part of memory that cannot be processed.
C. Part of memory that can only...
Baby boomers are currently reacting positively to products that were popular during their childhood such as Keds and Ovaltine. This is most likely an example of marketers
Baby boomers are currently reacting positively to products that were popular during their childhood such as Keds and Ovaltine. This is most likely an...
Upon arriving at the store, Nancy remembered the brand of laundry detergent she bought last time. This is the process of
Upon arriving at the store, Nancy remembered the brand of laundry detergent she bought last time. This is the process of
A. Retrieval.
B. Encoding.
C....
A perceptual map targeting traveling American students in Europe by large cities here might best display a price scale on the horizontal axis (low to high) and a _______________ on the vertical axis.
A perceptual map targeting traveling American students in Europe by large cities here might best display a price scale on the horizontal axis (low to...
Walking through the mall, Ying smelled the fragrant scent of freshly baked pretzels. Aside from appetite, this smell may also likely affect her
Walking through the mall, Ying smelled the fragrant scent of freshly baked pretzels. Aside from appetite, this smell may also likely affect her
A....
Research shows that people __________ things they have seen many times before.
Research shows that people __________ things they have seen many times before.
A. Pay less attention to
B. Have less highly developed attentive...
Exposure to commercials is greatest when they are placed
Exposure to commercials is greatest when they are placed
A. Right in the middle of a commercial break.
B. At the end of the morning or the...
The lean cuisine exhibit likely targets:
The lean cuisine exhibit likely targets:
A. College educated single working women
B. High school graduated, married housewives
C. High school graduated...
Which is not an approaches to studying personality?
Which is not an approaches to studying personality?
A. Psychoanalytic
B. Trait
C. Phenomenological
D. Social-psychology theories
E. All represent...
The Dove commercial in which the made up woman becomes a supermodel expresses which message?
The Dove commercial in which the made up woman becomes a supermodel expresses which message?
A. That beauty is on the inside. The outside of even...
One of the most widely known psychographic tools is VALS which segments individuals based on their resources and
One of the most widely known psychographic tools is VALS which segments individuals based on their resources and
A. Lifestyles.
B. Intelligence.
C....
Using the means-end chain analysis, marketers can work backwards to discover the _________ that drive(s) consumer decisions.
Using the means-end chain analysis, marketers can work backwards to discover the _________ that drive(s) consumer decisions.
A. Features
B....
The increasing value placed on health in the United States might likely lead to all of the following except
The increasing value placed on health in the United States might likely lead to all of the following except
A. Low-fat cuisine.
B. Health clubs.
C....
Perhaps because Americans are working more, they tend to ________. As a result, they will pay for housecleaning and errand services to free up non-work time.
Perhaps because Americans are working more, they tend to ________. As a result, they will pay for housecleaning and errand services to free up non-work...
A consumer self image analysis presents consumption-specific personality traits and their effect on consumer behavior.
A consumer self image analysis presents consumption-specific personality traits and their effect on consumer behavior.
A. True
B. False
Answer:...
In the ad on p140, were the ad targeted to consumers who actually need a large SUV, there would be more picture of the _______________ of the vehicle.
In the ad on p140, were the ad targeted to consumers who actually need a large SUV, there would be more picture of the _______________ of the vehicle.
A....
Consumer purchase products that support their internal view of their social status. This is called _______________ theory.
Consumer purchase products that support their internal view of their social status. This is called _______________ theory.
A. Social consistency
B....
The ads shown related to self image - Apple, Nadia Comaneci gymnastics, South African beer are designed to create an _______________ self image for the consumer.
The ads shown related to self image - Apple, Nadia Comaneci gymnastics, South African beer are designed to create an _______________ self image for...
Some groups of consumers like diet cakes and other groups of consumers like rich, decadent cakes and cookies. This is best thought of as an example of using consumers' needs, values, and goals to
Some groups of consumers like diet cakes and other groups of consumers like rich, decadent cakes and cookies. This is best thought of as an example...
Gretchen found herself buying and wearing the same fashion clothes that her friends wore even though she really didn't like them. This is an example of ________ needs driving acquisition.
Gretchen found herself buying and wearing the same fashion clothes that her friends wore even though she really didn't like them. This is an example...
To Ted, avocados were personally relevant. He had grown up near an avocado farm and his family had always been involved in avocados. Avocados and guacamole were a part of how he saw himself. In other words, they were a part of his
To Ted, avocados were personally relevant. He had grown up near an avocado farm and his family had always been involved in avocados. Avocados and guacamole...
When she was a teenager, Carol owned a 1972 Ford Pinto. Therefore when a magazine article in 1973 claimed that the car was unsafe and could explode on impact if it was in an accident, Carol was motivated to pay attention to the article because of the information's
When she was a teenager, Carol owned a 1972 Ford Pinto. Therefore when a magazine article in 1973 claimed that the car was unsafe and could explode...
Chris wants to buy a new car. He saw a commercial for Honda and has decided that he would like to test-drive a Honda Accord. He is probably motivated by the commercial because the information was
Chris wants to buy a new car. He saw a commercial for Honda and has decided that he would like to test-drive a Honda Accord. He is probably motivated...
Post purchase complaint behavior: 3x as many people hear _______________ comments as _______________ ones.
Post purchase complaint behavior: 3x as many people hear _______________ comments as _______________ ones.
A. Negative; positive
B. Positive; negative
Answer:...
When there is a discrepancy between expectations and performance it's called:
When there is a discrepancy between expectations and performance it's called:
A. Disconfirmation
B. Confirmation
Answer: ...
Marketers try to _______________ dissonance through informative packaging, helpful stales people, warranties, return policies, etc.
Marketers try to _______________ dissonance through informative packaging, helpful stales people, warranties, return policies, etc.
A. Reduce
B....
Mickey Drexler at JCrew makes _______________ visits to stores.
Mickey Drexler at JCrew makes _______________ visits to stores.
A. Announced
B. Surprise
C. No
D. Daily
Answer: ...
Which of the following behaviors of dissatisfied customers is the most damaging?
Which of the following behaviors of dissatisfied customers is the most damaging?
A. Negative word of mouth
B. Discontinuing purchasing
C. Repeat...
When evidence is ambiguous, the confirmation bias and overconfidence can lead consumers to
When evidence is ambiguous, the confirmation bias and overconfidence can lead consumers to
A. Avoid negative and highly diagnostic information.
B....
After Ned bought an IBM desktop computer, he felt uneasy and sought out information from magazines and friends that was favorable to IBM and unfavorable to Compaq or Apple. Ned was probably trying to:
After Ned bought an IBM desktop computer, he felt uneasy and sought out information from magazines and friends that was favorable to IBM and unfavorable...
Sixty three percent of discount store shoppers and 39% of department store shoppers make unplanned, impulse purchase. Of the 39% unplanned department store purchases, 87% are below $20, and of these people, 90% live within 2 miles. This tells you that:
Sixty three percent of discount store shoppers and 39% of department store shoppers make unplanned, impulse purchase. Of the 39% unplanned department...
With low involvement decision, marketers can use:
With low involvement decision, marketers can use:
A. More sensory cues to encourage unplanned purchase behavior
B. Operant condition techniques to...
Consumers are more willing to accept less satisfaction with low effort/low value decisions.
Consumers are more willing to accept less satisfaction with low effort/low value decisions.
A. True
B. False
Answer:...
Which does not affect high-effort decisions?
Which does not affect high-effort decisions?
A. Expertise
B. Coupons
C. Prior experience
D. Information availably
Answer:...
You must buy a phone with long battery life. You cannot buy a phone without that. This is a _____________ decision.
You must buy a phone with long battery life. You cannot buy a phone without that. This is a _____________ decision.
A. Noncompensatory
B. Compensatory
C....
The consider set is the subset of top minded brands under consideration.
The consider set is the subset of top minded brands under consideration.
A. True
B. False
Answer:...
Which is not a bias in the decision making judgment process?
Which is not a bias in the decision making judgment process?
A. Confirmation
B. Negativity
C. Mood
D. Happiness
Answer: ...
Every three weeks Coca Cola products go on sale at 30% off the regular price. How is this likely to affect consumers' perceptions?
Every three weeks Coca Cola products go on sale at 30% off the regular price. How is this likely to affect consumers' perceptions?
A. They...
What is the best way to attract the brand loyal customers of a competing brand?
What is the best way to attract the brand loyal customers of a competing brand?
A. Discount coupons
B. Special promotions such as contests and sweepstakes
C....
Price-related tactics are more likely to be employed when there are
Price-related tactics are more likely to be employed when there are
A. Big differences in quality between brands and a weak price-quality relationship.
B....
In one study, eye-catching displays increased sales of frozen dinners by 245 percent, laundry detergent by 207 percent, and salty snacks by 172 percent. This is best thought of as an example of marketers attempting to
In one study, eye-catching displays increased sales of frozen dinners by 245 percent, laundry detergent by 207 percent, and salty snacks by 172 percent....
A free sample generates a trial use of a brand. A high-value coupon might be included with the sample to induce the consumer to purchase the product. Then, a series of lower-value coupons are used to promote further repurchase. When the coupons are withdrawn, marketers hope that the consumer will purchase by habit. This is an example of
A free sample generates a trial use of a brand. A high-value coupon might be included with the sample to induce the consumer to purchase the product....
In ________, learning occurs because the same act is repeatedly reinforced or punished over time.
In ________, learning occurs because the same act is repeatedly reinforced or punished over time.
A. Incidental learning
B. Classical conditioning
C....
Overall, ________ has been found to be a very critical factor in brand choice.
Overall, ________ has been found to be a very critical factor in brand choice.
A. Past experience
B. Brand name length
C. The color of packaging
D....
If a consumer buys Liquid Tide and is impressed by its ability to clean clothes, he will be more likely to buy it again. This is best thought of as an example of the nature of ________ obtained from former actions.
If a consumer buys Liquid Tide and is impressed by its ability to clean clothes, he will be more likely to buy it again. This is best thought of as...
Judy wears a new pair of shoes and gets several compliments about them from her friends. In operant conditioning terms, this would be considered
Judy wears a new pair of shoes and gets several compliments about them from her friends. In operant conditioning terms, this would be considered
A....
Reccia is in an elegant restaurant with a group of female friends. Each of her friends orders a low-fat fish entrée and a small salad. Reccia orders a large steak and French onion soup. Which individual-group goal is Reccia achieving?
Reccia is in an elegant restaurant with a group of female friends. Each of her friends orders a low-fat fish entrée and a small salad. Reccia orders...
Nancy wants to make a decision about a new car quickly. She first scores the different attributes (size, seating, color, etc.) on a 1-10 scale then purchases the model with the highest score. This is an example of a ___________ model.
Nancy wants to make a decision about a new car quickly. She first scores the different attributes (size, seating, color, etc.) on a 1-10 scale then...
With a(n) __________ model, negative information about an important attribute leads to immediate rejection of the brand or service from the consideration set.
With a(n) __________ model, negative information about an important attribute leads to immediate rejection of the brand or service from the consideration...
Which is not a motives for purchase?
Which is not a motives for purchase?
A. Optimize satisfaction
B. Prevent future problems
C. Escape from problem
D. Create conflict
Answer:...
It is advised to _______________ alternatives so that it is more likely your is chosen.
It is advised to _______________ alternatives so that it is more likely your is chosen.
A. Limit
B. Expand
Answer: ...
___ search implies self understanding ones motives while _______________ search implies internet search for information at home.
___ search implies self understanding ones motives while _______________ search implies internet search for information at home.
A. Internal;...
Marketers interested in consumer search behavior because it is during this time that consumers are most susceptible to marketing influence (prior to purchase).
Marketers interested in consumer search behavior because it is during this time that consumers are most susceptible to marketing influence (prior to...
Consumers are currently in their _______________ state while marketers appeal their _______________ state.
Consumers are currently in their _______________ state while marketers appeal their _______________ state.
A. Actual; ideal
B. Actual; actual
C. Ideal;...
Global brands such as Sony, IBM, McDonald's, Mercedes, and Coca-Cola are more likely to be in many consumers' consideration set primarily because of
Global brands such as Sony, IBM, McDonald's, Mercedes, and Coca-Cola are more likely to be in many consumers' consideration set primarily because of
A....
Typically, the next step in consumer decision making after problem recognition is
Typically, the next step in consumer decision making after problem recognition is
A. External information search.
B. Pre-purchase intentions.
C....
Thirty years ago, consumers did not think much about the performance of their athletic shoes. Today we are continually bombarded with newer and better products that will make us run faster and jump higher. This can best be thought of as an example of marketers:
Thirty years ago, consumers did not think much about the performance of their athletic shoes. Today we are continually bombarded with newer and better...
The greater the discrepancy between the ideal state and the actual state, the:
The greater the discrepancy between the ideal state and the actual state, the:
A. Lower the recall for marketing communications.
B. Higher the ability...
The _________ is the consumer's perception of the way things actually are.
The _________ is the consumer's perception of the way things actually are.
A. Desirable stimulation level
B. Ideal state
C. Actual state
D....
The _________ is the consumer's perception of the way we want things to be.
The _________ is the consumer's perception of the way we want things to be.
A. Desirable stimulation level
B. Ideal state
C. Actual state
D....
The Diesel jeans ads appeal to ones _______________ self.
The Diesel jeans ads appeal to ones _______________ self.
A. Ideal
B. Actual
C. Complex
Answer: ...
In the table below, there is a relationship between % spent on housing, food and % spent on entertainment. The higher the % spent on housing, food the higher the % spent of entertainment.
In the table below, there is a relationship between % spent on housing, food and % spent on entertainment. The higher the % spent on housing, food the...
Virgin Atlantic, based on ad showing 2 men marrying, shows evidence that the ad appeals to business travelers.
Virgin Atlantic, based on ad showing 2 men marrying, shows evidence that the ad appeals to business travelers.
A. True
B. False
Answer:...
The Wild Planet toy company, based on the video, studies the consumer behavior of:
The Wild Planet toy company, based on the video, studies the consumer behavior of:
A. Product purchasers (parents)
B. Product users (kids)
Answer:...
In marketing, positioning refers to
In marketing, positioning refers to
A. Where the brand is placed on the stores' shelves.
B. How the consumer perceives the brand in relation...
Reference groups are a group of people
Reference groups are a group of people
A. We go to when we want to increase our knowledge of social influence.
B. Who are experts to whom we...
Even if consumers are exposed to information about a product, there must first be ________ in order for it to have an effect.
Even if consumers are exposed to information about a product, there must first be ________ in order for it to have an effect.
A. Exposure
B....
Kimberly really wants to go on a hiking trip to Colorado. She has been climbing with her family for several years and now she is off from school for the summer. As an internal consumer process, this is an example of having
Kimberly really wants to go on a hiking trip to Colorado. She has been climbing with her family for several years and now she is off from school for...
The Environmental Protection Agency's Energy Star program helps consumers
The Environmental Protection Agency's Energy Star program helps consumers
a.
choose energy efficient appliances.
b.
rate products based on their...
Jergens lotion and Windex cleaners are attempting to be more environmentally conscious by
Jergens lotion and Windex cleaners are attempting to be more environmentally conscious by
a.
making packaging biodegradable.
b.
encouraging recycling...
Spreading negative information by word of mouth, informing the public about socially inappropriate marketing practices, and boycotts are all examples of
Spreading negative information by word of mouth, informing the public about socially inappropriate marketing practices, and boycotts are all examples...
An organized activity in which consumers avoid purchasing products or services from a company whose products are seen as unfair or unjust is called a
An organized activity in which consumers avoid purchasing products or services from a company whose products are seen as unfair or unjust is called...
When consumers provide detailed purchasing information to a catalog company, the result can be a customized catalog for each consumer. Which of the following is not a benefit of this marketing practice?
When consumers provide detailed purchasing information to a catalog company, the result can be a customized catalog for each consumer. Which of the...
Advertising has been accused of having a negative impact on the self-image of viewers. Specifically, it can
Advertising has been accused of having a negative impact on the self-image of viewers. Specifically, it can
a.
encourage impulse buying.
b.
make consumers...
Materialism can make consumers
Materialism can make consumers
a.
less satisfied with their own personal accomplishments.
b.
more patriotic.
c.
less interested in advertising.
d.
more...
____ proposes that individuals have a drive to compare themselves to other people.
____ proposes that individuals have a drive to compare themselves to other people.
a.
Reference theory
b.
Self-drive theory
c.
Compulsive Buyers Anonymous
d.
Differential...
Models in advertising are often
Models in advertising are often
a.
encouraging illicit consumer behavior.
b.
encouraging compulsive consumption.
c.
older, more seasoned stars.
d.
idealized...
The World Health Organization believes there is convincing evidence linking childhood obesity to
The World Health Organization believes there is convincing evidence linking childhood obesity to
a.
Sesame Street's Cookie Monster's behavior.
b.
Parents'...
The FCC has ruled that advertising to children
The FCC has ruled that advertising to children
a.
must contain wording for at least ten seconds stating that it is advertising.
b.
must contain no...
To address the problem of young children confusing program and ad content, both the FTC and FCC have recommended that
To address the problem of young children confusing program and ad content, both the FTC and FCC have recommended that
a.
ads contain wording saying...
Advertising that appeals directly to younger children
Advertising that appeals directly to younger children
a.
can create family conflict.
b.
is usually considered educational.
c.
puts high pressure...
One main problem with advertising directed at children is that children
One main problem with advertising directed at children is that children
a.
do not watch television and are therefore not exposed to the ads.
b.
are...
The use of Spuds MacKenzie ads (the spokesdog for Bud Lite) was banned in Ohio. There was concern that Budweiser was explicitly targeting young customers by
The use of Spuds MacKenzie ads (the spokesdog for Bud Lite) was banned in Ohio. There was concern that Budweiser was explicitly targeting young customers...
There is some evidence that the more young consumers ____, the greater is their knowledge of and intention to consume alcohol.
There is some evidence that the more young consumers ____, the greater is their knowledge of and intention to consume alcohol.
a.
view alcohol ads
b.
earn
c.
have...
Despite programs developed to promote safe drinking, children are exposed to a lot of
Despite programs developed to promote safe drinking, children are exposed to a lot of
a.
X-rated movies that have foul language and drinking.
b.
sales...
Critics argue that the ____ of alcohol makes it all too easy for underage customers to obtain, as proof of age is rarely required.
Critics argue that the ____ of alcohol makes it all too easy for underage customers to obtain, as proof of age is rarely required.
a.
low price
b.
high...
The vast majority of new recruits for the cigarette industry are
The vast majority of new recruits for the cigarette industry are
a.
preschool and elementary school students.
b.
middle-age individuals.
c.
young...
Binge drinking is
Binge drinking is
a.
drinking and then quitting repeatedly several times.
b.
drinking without eating.
c.
eating without drinking, causing severe headaches.
d.
drinking...
Half of all junior and senior high school students
Half of all junior and senior high school students
a.
drink soft drinks compulsively.
b.
shoplift.
c.
have consumed alcohol.
d.
have committed some...
One business-initiated marketing activity that is aimed at reducing addictive and compulsive consumption is
One business-initiated marketing activity that is aimed at reducing addictive and compulsive consumption is
a.
compulsive gambling hot lines set up...
Scientists have established a strong link between compulsive gambling and
Scientists have established a strong link between compulsive gambling and
a.
lack of binge shopping.
b.
consumption of alcohol, tobacco, and illicit...
Compulsive gambling is a special case of what is known as
Compulsive gambling is a special case of what is known as
a.
hyperconsumption.
b.
hyper acquisition.
c.
delusional behavior.
d.
black market dissonance.
e.
compulsive...
At first, it all seemed innocent. Ted had two fresh cream-filled donuts each morning with a cup of hot coffee. Then he started to have the urge to do the same after lunch. With time, he had the uncontrollable urge to consume more than three dozen donuts a day. Ted's consumer behavior was
At first, it all seemed innocent. Ted had two fresh cream-filled donuts each morning with a cup of hot coffee. Then he started to have the urge to do...
Individuals can become addicted
Individuals can become addicted
a.
only to social evils such as gambling or addictive substances such as nicotine.
b.
only to harmful substances.
c.
only...
Addictive and compulsive consumption normally occurs because an individual
Addictive and compulsive consumption normally occurs because an individual
a.
has a great amount of savings that he or she wants to spend.
b.
wants...
Addiction is an example of
Addiction is an example of
a.
deviant usage behavior.
b.
deviant disposition behavior.
c.
compulsive social misbehavior.
d.
antisocial consumption.
e.
black...
All of the following are forms of deviant acquisition behavior except
All of the following are forms of deviant acquisition behavior except
a.
bait and switch.
b.
compulsive buying.
c.
shoplifting.
d.
consumer fraud.
e.
black...
Black markets may develop and continue primarily because they
Black markets may develop and continue primarily because they
a.
are exciting.
b.
are heavily advertised in the mainstream media.
c.
have an efficient...
Some consumers buy blocks of tickets to popular sporting events, plays, and concerts and then sell the tickets later at exceptionally high prices. This is an example of a black market because of
Some consumers buy blocks of tickets to popular sporting events, plays, and concerts and then sell the tickets later at exceptionally high prices. This...
____ is when individuals pay (often exorbitant amounts) for items not readily available.
____ is when individuals pay (often exorbitant amounts) for items not readily available.
a.
A black market
b.
Shoplifting
c.
Burglary
d.
Consumer...
Theft is a problem
Theft is a problem
a.
primarily for marketers.
b.
primarily for security companies.
c.
primarily for consumers.
d.
for advertisers and marketers.
e.
for...
All of the following are theft-related problems that raise prices except
All of the following are theft-related problems that raise prices except
a.
lost merchandise.
b.
theft insurance.
c.
high-priced security.
d.
research...
Katie stole on a dare from friends. This is best thought of as an example of how ____ can lead to theft.
Katie stole on a dare from friends. This is best thought of as an example of how ____ can lead to theft.
a.
threats
b.
low self-esteem
c.
impersonal...
If the store has a negative public image, theft may be seen as
If the store has a negative public image, theft may be seen as
a.
hedonic consumption experience.
b.
thrill seeking.
c.
revenge.
d.
fantasizing.
e.
a...
All of the following are reasons that could influence why some consumers rationalize theft except
All of the following are reasons that could influence why some consumers rationalize theft except
a.
a belief that the marketer "asked for it."
b.
strong...
Ned regularly stuck a pack of gum or two into his pocket before leaving the supermarket. He did not think of this as shoplifting. The packs never added up to more than a dollar. Besides, he thought, the store was ripping customers off so why not get even. Ned was
Ned regularly stuck a pack of gum or two into his pocket before leaving the supermarket. He did not think of this as shoplifting. The packs never added...
Mavis did not quite know why she shoplifted, but it excited her. She would stick small candy bars in her purse and switch price tags on expensive clothing. Mavis's shoplifting is probably caused by
Mavis did not quite know why she shoplifted, but it excited her. She would stick small candy bars in her purse and switch price tags on expensive clothing....
Temptation is greater when consumers perceive that they can get away with something and that it is worth doing. Thus, consumers may assess both ____ and ____.
Temptation is greater when consumers perceive that they can get away with something and that it is worth doing. Thus, consumers may assess both ____...
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