____ is an example of a non marketer-dominated source of persuasive information that is delivered personally.
a.
Public relations
b.
Word-of-mouth communication
c.
A customer service representative
d.
Advertising
e.
Consumer Reports
Answer: B
____ is an example of a non marketer-dominated source of persuasive information that is delivered personally.
a.
Public relations
b.
Word-of-mouth communication
c.
A customer service representative
d.
Advertising
e.
Consumer Reports