Dissatisfied consumers could likely do all of the following except
a. take no action.
b. discontinue purchasing.
c. engage in habitual purchasing.
d. complain.
e. engage in negative word of mouth.
Answer: C
Dissatisfied consumers could likely do all of the following except
a. take no action.
b. discontinue purchasing.
c. engage in habitual purchasing.
d. complain.
e. engage in negative word of mouth.
Answer: C